Luxury Front Office Lead — Guest Experience Champion

Chuan Spa; Boston (MA); On-site; USD 78,000 - 84,000; Full time

Job summary

The Langham, Boston, part of Langham Hospitality Group, is seeking a seasoned Front Office Manager to lead the Front Office team and uphold Forbes, Leading Quality, and Langham Brand standards while aligning with the property's culture and values.

You will oversee front desk operations, guest relations, and coordination with Rooms Division, ensuring exceptional service, training, scheduling, payroll, KPIs, and guest satisfaction, including weekend/night shifts.

Qualifications

• Minimum of two years of Front Office management experience in a luxury hotel.
• College degree required.
• CPR certification is a plus.
• Legally authorized to work in the United States.

Responsibilities

• Lead Front Office operations in the absence of the Director of Front Office.
• Ensure top guest service across Front Desk, Langham Services, Bell and Door teams.
• Coach and develop front office colleagues and monitor performance.
• Maintain daily communications with Rooms Division and other departments.
• Assist in updating schedules, payroll, KPIs, and month-end reports.
• Ensure VIP room assignments and preparation; promote hotel outlets.
• Be adaptable to variable hours including weekends and nights.

Skills

Leadership

People management

Guest service

Scheduling

Education

College degree

Tools

PMS

Job description

The Langham, Boston, part of Langham Hospitality Group, is seeking a seasoned Front Office Manager to lead the Front Office team and uphold Forbes, Leading Quality, and Langham Brand standards while aligning with the property's culture and values.

You will oversee front desk operations, guest relations, and coordination with Rooms Division, ensuring exceptional service, training, scheduling, payroll, KPIs, and guest satisfaction, including weekend/night shifts.