Assistant Front Office Manager-Full Time - The Langham, Chicago

Langham Hospitality Group; Chicago (IL); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401k with match

Free meals

Uniforms provided

Free hotel stays

Discounted parking

Job summary

The Langham, Chicago is seeking an Assistant Manager – Front Office to supervise Guest Reception, Concierge, and Front Office teams. You will ensure seamless arrivals and departures, train colleagues to Langham’s standards, and maintain exceptional guest service with Forbes standards in mind.

Requires at least two years of luxury hotel Front Office/Front of House management experience and a high school diploma; a four-year degree is preferred.

Qualifications

• Two years of Front Office / Front of House management experience in a luxury hotel.
• High School Diploma required.
• Four-year college degree preferred.
• Ability to supervise and develop Front of House staff.

Responsibilities

• Oversee smooth, efficient, and professional operation of all front of house areas.
• Ensure procedures and policies are in place and followed.
• Lead guest reception upsell program with clear targets and incentives.
• Conduct audits and coach staff; coordinate with accounting on irregularities.
• Maintain Langham service and brand standards across departments.
• Ensure confidentiality of user log-ins and proper system usage.
• Provide daily training on technical skills, hospitality updates, communication, and leadership.
• Lead and participate in department meetings and cross-department coordination.”],
• CoT_job_summary_short":"COMPANY NAME: Langham Hospitality Group\nKEY POINTS: Front Office leadership, luxury hotel experience, staff development","job_summary_short":"<p>The Langham, Chicago is seeking an Assistant Manager – Front Office to supervise Guest Reception, Concierge, and Front Office teams. You will ensure seamless arrivals and departures, train colleagues to Langham’s standards, and maintain exceptional guest service with Forbes standards in mind.</p><p>Requires at least two years of luxury hotel Front Office/Front of House management experience and a high school diploma; a four-year degree is preferred. This role offers strong leadership opportunities in a premium property."
• contract_type":"fulltime
• location_type":"on site","remote_scope":null,
• perks":[{
• name":"Health insurance"},{
• name":"401k with match"},{"name":"Free meals"},{"name":"Uniforms provided"},{"name":"Free hotel stays"},{"name":"Discounted parking"}],
• stated_min":63341,
• stated_max":79177,
• stated_absolute":null,
• salary_estimation_cot":"Assistant Manager – Front Office in Chicago: salary range $63,341–$79,177 per year, gross." ,
• estimated_low":63341,
• estimated_medium":71259,
• estimated_high":79177,
• currency":"USD","frequency":"yearly","bonus":null,
• tax":"gross","application_email":null,
• job_end_date":null,
• contact_person":null,
• hiring_department_name":"Front Office"} } /* Note: This is the final JSON object following phase requirements. */ } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } } }
• application_email_structure:null
• job_end_date_structure:null
• contact_person_structure:null
• hiring_department_name_structure:null

Education

High School Diploma

Four-year college degree

Job description

DEPARTMENT:

All Front Office departments

JOB TITLE:

Assistant Manager – Front Office

REPORTS TO:

Director of Rooms and Director of Front Office

SUPERVISES:

All Front Office areas

PRIMARY OBJECTIVE OF POSITION:

To supervise Guest Reception, Guest Service Ambassadors, Concierge, Flavours of Langham and be acutely aware of operations in the Langham Touch department to ensure a seamless arrival and departure process for each guest. Ensure that all colleagues are adhering to all hotel policies, standards, procedures and regulations, needs to be able to perform all front office functions. Responsible for selection, training and development of all colleagues working in the Front of House areas. Maintain outstanding relationships with all areas and leaders in the hotel. Be fully versed on the Langham Chicago service standards, Brand Standards and Forbes Service Standards and ensure all these are communicated to all Front of House colleagues.

RESPONSIBILITIES AND JOB DUTIES:

• Responsible for the smooth, efficient and professional operation of all front of house areas.
• Ensures that all procedures and policies are in place and followed.
• Ensure a Guest Reception up-sell program is implemented with clear targets and incentive attached to those goals.
• Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels colleagues whenever appropriate.
• Ensure Show Time is conducted in all areas, and all colleagues are fully versed in Langham’s company philosophy, Brand Standards and Forbes service standards
• Maintains strong communication between all departments.
• Strictly follows bank-out procedures and cash handling procedures and maintains an outstanding relationship with the accounting department.
• Ensures confidentiality of user log-ons. Ensure that users are logged out when leaving the area.
• Train and develop colleagues to the highest possible extent. Ensures that daily training is provided for technical skills, hospitality updates, communication, management, and organizational skills. Leads by example: Provides a high-quality service environment and promotes aggressive and engaging hospitality towards all guests.
• Ensures that Langham’s Brilliant recognition program for guests is in place and executed according to Brilliant/LHG standards
• Uses Quality League tools and helps to create a culture of empowerment for hourly colleagues so that they make decisions leading towards building great memories.
• Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
• Initiates additional tasks to improve existing procedures and guest satisfaction. Resolves system problems and can operate the system manually. Can lead the staff through a down time.
• Initiates monthly meetings in the department. Attend staff meetings, operations meetings, forecast meetings and sales strategy meetings.
• Ensures all colleagues are trained on defect resolution skills with appropriate follow up processes in place
• Is visible in the guest areas during high traffic times and to assist all front of house colleagues to ensure smooth operations.
• Has plans and actions in place to meet goals and missions of the company and the hotel.
• Be well groomed and conform to hotel's dress code. Be informed about daily operations and events.
• Ensure that the Director of Security is notified of any unusual or suspect hotel guest
• Be highly visible during larger events.
• Maintains an active relationship with the Housekeeping leadership and team.
• Be familiar with sales strategies; communicate daily with room reservation sales.
• Develop a thorough knowledge about all brands in Langham's portfolio.
• Know all frequent guests and be familiar with their special requests. Ensure that their needs are met and/or exceeded.
• Responsible to maintain all work areas in relation to maintenance and cleanliness standards. Any and all maintenance issues in the front of House guest areas need to be reported to engineering as soon as possible so they can be addressed.
• Be familiar with cultural differences and know correct behavior for each culture and know the different protocols and etiquette.
• Ensure that Langham’s Service Stylist program is executed according to company standards and communicates with Director of Butler Services if/when this is not the case.
• Other duties as assigned by Rooms Division management.
• Lead and coach hourly colleagues and supervisors to help develop them to take on additional responsibilities.
• Be knowledgeable about all emergency plans and know how to act upon them. Report any unusual occurrences immediately to the Hotel Manager or the Managing Director.
• At all times strive to represent The Langham, Chicago and LHG in the most professional and courteous manner.
• CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

PHYSICAL DEMANDS:

• Requires walking or standing to a significant degree.
• Ability to lift 50 lbs.

EDUCATION REQUIRED:

• High School Diploma required.
• Four-year college degree preferred.

EXPERIENCE REQUIRED:

Have at least two years previous Front Office / Front of House management experience in a luxury hotel.

SALARY RANGE:

$63,341.00 - $79,177.00/annually

BENEFITS FOR FULL-TIME WORKERS INCLUDES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including, Disability/Veterans

About Langham Hospitality Group

A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/chicago/