Front Office & Facilities Coordinator

Markel; New York (NY); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Employee stock purchase plan

PTO and holidays

Parental leave

Job summary

Markel Group is seeking a professional to join its New York office as a Front Office & Administrative Specialist. You’ll greet visitors, answer calls, direct inquiries, and ensure a polished, welcoming environment across departments and locations.

The role supports mail, shipping, scheduling, conference room setups, travel arrangements, and vendor coordination to keep operations running smoothly. You’ll need a high school diploma, 2+ years in customer service, excellent written communication,

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum of 2 years of customer service experience.
• Reliable with strong attendance and job stability.
• Proficient in computer applications and written communication.
• Ability to multitask in a high-volume, fast-paced environment.
• Self-motivated, able to work independently with minimal supervision.
• Friendly, professional demeanor with dedication to customer service.

Responsibilities

• Provide front office and facilities support, including assisting vendors and monitoring building conditions.
• Coordinate moves, manage workstation nameplates, and maintain reception coverage.
• Manage incoming/outgoing mail and packages, create shipping labels, verify addresses, use internal systems.
• Process administrative workflows (checks, premium finance, claims) for scanning and retention.
• Provide administrative support: schedule meetings, conference room setups, catering, travel arrangements; corporate housing in some locations.
• Handle facilities-related financials and requests; process invoices and respond to ServiceNow tickets; order supplies.
• Manage security access and badging; track visitor badges and coordinate keycard replacements.
• Maintain records in Iron Mountain and OnBase; ensure retention and retrieval of documents.
• Support continuous improvement and cross-training to provide team coverage.

Skills

Customer service

Reliability

Written communication

Multitasking

Professional demeanor

Independent work

Education

High school diploma or equivalent

Some college preferred

Tools

MS Office

Job description

Markel Group is seeking a professional to join its New York office as a Front Office & Administrative Specialist. You’ll greet visitors, answer calls, direct inquiries, and ensure a polished, welcoming environment across departments and locations.

The role supports mail, shipping, scheduling, conference room setups, travel arrangements, and vendor coordination to keep operations running smoothly. You’ll need a high school diploma, 2+ years in customer service, excellent written communication,