Front Office Supervisor

Murrieta Hot Springs Resort; Anchorage (AK); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Sheraton Anchorage Hotel & Spa in downtown Anchorage is seeking a Front Office Associate to support seamless guest service at the front desk. You will supervise staff, handle scheduling, and ensure accurate MICROS transactions while coordinating with housekeeping and engineering as needed.

This role requires strong communication, teamwork, and a proactive approach to guest needs, including evenings or weekends as required to maintain hotel operations.

Qualifications

• Experience in front desk operations and staff supervision.
• Ability to interview, hire, train and schedule front desk staff.
• Proficiency with MICROS or similar property management system.

Responsibilities

• Ensure proper staffing levels of front office associates through interviewing, hiring, training and scheduling.
• Understand front office roles and step in to perform duties when needed.
• Manage MICROS system daily transactions and related tasks.
• Review AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on guest rooms and requests.
• Greet guests and check them in/out promptly and professionally.

Skills

Front desk supervision

Staff scheduling

Hiring & interviewing

Guest service

Teamwork

MICROS

Tools

MICROS

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Anchorage Sheratan-ANC

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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