Front Office Supervisor

Remington Anchorage Employers; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa is seeking a Front Office Supervisor to lead staffing for the front desk team at our downtown Anchorage property. You will interview, hire, train, and schedule front desk agents, supervisors, guest service aides, and PBX operators to ensure smooth guest experiences.

You will also oversee MICROS transactions, monitor discrepancy reports, and coordinate with Housekeeping and Engineering to fulfill guest requests.

Qualifications

• Experience in front desk operations and guest check-in/out.
• Ability to interview, hire, train, and schedule front desk staff.
• Strong interpersonal skills and teamwork.

Responsibilities

• Staff front desk roles: interview, hire, train, and schedule staff across teams.
• Maintain full understanding of front office duties and perform tasks as needed.
• Operate MICROS system for daily transactions and reconciliations.
• Review AM/PM discrepancy reports accurately.
• Coordinate with Housekeeping and Engineering on room needs.
• Welcome guests and manage check-in/out professionally.

Skills

Front desk operations

Staff management

Guest service excellence

Team collaboration

Interpersonal skills

Tools

MICROS system

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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