Patient-First Front Desk Coordinator | Health Benefits & PTO

New England Chiropractic Healt; Worcester (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Bonus based on performance

Dental insurance

Job summary

New England Chiropractic Health in Worcester, MA is seeking a friendly Front Desk Receptionist to be the welcoming face of our practice. This role supports patient flow, handles check-ins, scheduling, and billing with a patient-first approach.

You will greet patients, answer calls, verify insurance, and maintain accurate records in a fast-paced, caring environment. Join a team dedicated to quality care and a positive patient experience.

Qualifications

• Prior experience in a medical, chiropractic, or healthcare front desk role preferred.
• Strong communication and interpersonal skills with a patient-first attitude.
• Proficiency in scheduling software and basic computer applications.
• Familiarity with insurance verification and medical billing processes is a plus.

Responsibilities

• Greet and check in patients with a warm, professional demeanor.
• Schedule, confirm, and manage patient appointments using practice management software.
• Answer incoming phone calls and respond to patient inquiries promptly.
• Collect co-pays, process payments, and manage billing paperwork.
• Verify insurance information and assist with insurance-related questions.
• Maintain accurate patient records and update electronic health files.
• Keep the front desk and waiting area clean, organized, and welcoming.

Skills

Customer service

Communication

Multitasking

Team player

Punctual

Education

High school diploma

Tools

Practice management software

Billing software

Microsoft Office

Job description

New England Chiropractic Health in Worcester, MA is seeking a friendly Front Desk Receptionist to be the welcoming face of our practice. This role supports patient flow, handles check-ins, scheduling, and billing with a patient-first approach.

You will greet patients, answer calls, verify insurance, and maintain accurate records in a fast-paced, caring environment. Join a team dedicated to quality care and a positive patient experience.