Front Office & Eligibility Coordinator — Community Health

Lifelong Medical Care; Richmond (CA); Presencial; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

403(b) retirement savings plan

Nine paid holidays

Descripción de la vacante

LifeLong Medical Care in Richmond, CA is seeking a Front Office & Eligibility Coordinator to support the Jenkins Family Medicine Residency Program. This full-time role involves front desk operations, patient check-in, scheduling, and preparing eligibility information for scheduled patients.

You will work with a multi-disciplinary team in a community health setting, greet patients, manage phone calls, collect copays, and help patients access Medi-Cal and other programs.

Formación

• High school diploma or GED
• One year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in Microsoft Office
• Bilingual English/Spanish

Responsabilidades

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned

Conocimientos

Customer service

Communication

Bilingual English/Spanish

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

LifeLong Medical Care in Richmond, CA is seeking a Front Office & Eligibility Coordinator to support the Jenkins Family Medicine Residency Program. This full-time role involves front desk operations, patient check-in, scheduling, and preparing eligibility information for scheduled patients.

You will work with a multi-disciplinary team in a community health setting, greet patients, manage phone calls, collect copays, and help patients access Medi-Cal and other programs.