Community Health Front Desk & Eligibility Specialist

LifeLong Medical Care; San Pablo (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Nine paid holidays

Flexible Spending Accounts

403(b) retirement plan

Job summary

LifeLong Medical Care in San Pablo is seeking a Front Office & Eligibility Coordinator to support primary care services in a community health setting. You will handle front desk duties, patient registration, scheduling, and managing patient flow with a warm, professional demeanor.

The role requires preparing eligibility information for each scheduled patient and assisting with referrals to Medi-Cal, CalFresh, HealthPac and other programs.

Qualifications

• High school diploma or GED required.
• One year experience in the medical field preferred.
• Excellent customer service and ability to maintain confidentiality.
• Proficient in Microsoft Office and standard office software.
• Bilingual English/Spanish required.

Responsibilities

• Greets patients and visitors in a warm, friendly manner and provides customer service.
• Registers patients, checks in, and schedules future appointments.
• Performs data entry, scans documents, and validates information.
• Manages patient flow from front to back office.
• Prepares eligibility information for each clinic patient ahead of time (2 days).
• Answers clinic phones and directs calls; makes follow-up calls.
• Collects visit copays and handles cash processing.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.

Skills

Customer service

Data entry

Scheduling

Phone screening

Multitasking

Education

High school diploma or GED

Bachelor’s degree in health science or related field

Tools

EHR

Microsoft Office

Job description

LifeLong Medical Care in San Pablo is seeking a Front Office & Eligibility Coordinator to support primary care services in a community health setting. You will handle front desk duties, patient registration, scheduling, and managing patient flow with a warm, professional demeanor.

The role requires preparing eligibility information for each scheduled patient and assisting with referrals to Medi-Cal, CalFresh, HealthPac and other programs.