Community Health Front Desk & Eligibility Lead

LifeLong Medical Care; Richmond (CA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

9 paid holidays

403(b) retirement plan

Job summary

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for our Jenkins Family Medicine Residency Program in Richmond, CA. You will handle front desk operations, patient registration, scheduling, and eligibility preparation for each clinic visit, while working closely with a multidisciplinary team.

The role requires strong organizational and communication skills, a focus on customer service, and proficiency with standard office software. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required; relevant healthcare exposure preferred.
• Excellent customer service and ability to maintain confidentiality.
• Proficient in standard office software (Microsoft Office).
• Bilingual English/Spanish required or highly preferred.

Responsibilities

• Greet patients and visitors warmly and manage reception duties.
• Handle registration, check-in, and scheduling of future appointments.
• Perform data entry, document and card scanning, and validation.
• Manage patient flow between front and back offices and assist with cash collection.
• Answer clinic phones, direct calls, and make follow-up calls.
• Assist patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintain waiting areas and front desk appearance; manage supplies and forms.
• Enter and maintain provider templates under supervision and generate correspondence.

Skills

Front desk operations

Patient scheduling

Bilingual English/Spanish

Cash handling

Education

High school diploma or GED

Bachelor’s degree in health field (preferred)

Tools

Microsoft Office

Electronic Health Records (EHR)

Practice Management Systems (EPM)

Job description

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for our Jenkins Family Medicine Residency Program in Richmond, CA. You will handle front desk operations, patient registration, scheduling, and eligibility preparation for each clinic visit, while working closely with a multidisciplinary team.

The role requires strong organizational and communication skills, a focus on customer service, and proficiency with standard office software. Bilingual English/Spanish is preferred.