Patient Access & Eligibility Specialist

Lifelong Medical Care; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

LifeLong Medical Care in Berkeley, CA, is seeking a Front Office & Eligibility Coordinator for our West Berkeley Health Center. The role supports a multi-disciplinary team to deliver general primary care services in a community health setting, with a strong emphasis on friendly front desk operations.

Responsibilities include patient reception, registration, scheduling, data entry, eligibility preparation, copay collection, and coordinating referrals to programs like Medi-Cal and CalFresh.

Qualifications

• Strong organizational, administrative and problem-solving skills.
• Excellent interpersonal, verbal, and written skills
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively under pressure in a positive, friendly manner

Responsibilities

• Greets patients and visitors in a warm, friendly manner and provides positive customer service.
• Responsible for patient reception, registration, check-in and scheduling.
• Performs data entry, document scanning and validation.
• Manages patient flow from front to back office.
• Prepares eligibility information for each scheduled clinic patient two days ahead.
• Answers clinic phones and directs calls; makes follow-up calls.
• Collects visit copays and manages cash; notifies accounts payable as needed.
• Attends eligibility process meetings and communicates outcomes to staff.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES, etc.
• Maintains waiting areas and reception desk appearance.
• Receives and distributes mail and packages; maintains front desk supplies.
• Enters provider templates under supervision and generates correspondence.
• Keeps statistical records as requested by supervisor.

Skills

Organizational skills

Administrative skills

Problem-solving

Interpersonal skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

LifeLong Medical Care in Berkeley, CA, is seeking a Front Office & Eligibility Coordinator for our West Berkeley Health Center. The role supports a multi-disciplinary team to deliver general primary care services in a community health setting, with a strong emphasis on friendly front desk operations.

Responsibilities include patient reception, registration, scheduling, data entry, eligibility preparation, copay collection, and coordinating referrals to programs like Medi-Cal and CalFresh.