Front Office & Eligibility Coordinator (5515)

Lifelong Medical Care; Richmond (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid holidays

Flexible Spending Accounts

403(b) retirement

Job summary

LifeLong Medical Care in Richmond, CA is seeking a Front Office & Eligibility Coordinator for the Jenkins Family Medicine Residency Program. You will greet patients, handle registration, scheduling, and eligibility prep, ensuring smooth clinic flow and accurate data entry.

The role requires bilingual English/Spanish communication, excellent customer service, and the ability to maintain confidentiality. This is a full-time, 40-hour per week position with benefits.

Qualifications

• High school diploma or GED required with healthcare experience preferred.
• Excellent customer service and ability to maintain confidentiality.
• Bilingual English/Spanish with strong interpersonal skills.

Responsibilities

• Greets patients and visitors with warmth and professional conduct.
• Handle patient reception, intake, registration, and scheduling.
• Enter data, scan documents, and validate information in systems.
• Manage patient flow between front and back offices.
• Prepare eligibility information for scheduled clinics ahead of time.
• Answer phones, direct calls, and follow up as needed.
• Collect co-pays and manage cash and deposits.
• Attend eligibility process meetings and share updates with staff.
• Assist patients with referrals to Medi-Cal, CalFresh, and other programs.
• Maintain waiting areas, mail, and front desk supplies.
• Enter templates and generate correspondence as requested.

Skills

Customer service

Organizational skills

Verbal communication

Team player

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

EHR systems

EPM systems

Job description

Job Details

Job Location: William Jenkins Health Center - Richmond, CA 94801

Position Type: Full Time

Salary Range: $22.00 - $22.00 Hourly

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Jenkins Family Medicine Residency Program, in Richmond CA.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

This is a full time, benefit eligible position, working 40 hours per week.

Benefits

• Compensation: $22/hour.
• Medical.
• Dental.
• Vision (including dependent and domestic partner coverage).
• Generous leave benefits including nine paid holidays.
• Flexible Spending Accounts.
• 403(b) retirement savings plan.

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned

Qualifications

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.

Job Requirements

• High school diploma or GED
• One year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in standard office software (Microsoft)
• Bilingual English/Spanish

Job Preferences

• Bachelor’s degree in health science or a related field
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
• Experience with insurance eligibility
• Experience in working in a community health center