Front Office & Eligibility Coordinator

LifeLong Medical Care; Richmond (CA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

9 paid holidays

403(b) retirement plan

Job summary

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator for our Jenkins Family Medicine Residency Program in Richmond, CA. You will handle front desk operations, patient registration, scheduling, and eligibility preparation for each clinic visit, while working closely with a multidisciplinary team.

The role requires strong organizational and communication skills, a focus on customer service, and proficiency with standard office software. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or GED required; relevant healthcare exposure preferred.
• Excellent customer service and ability to maintain confidentiality.
• Proficient in standard office software (Microsoft Office).
• Bilingual English/Spanish required or highly preferred.

Responsibilities

• Greet patients and visitors warmly and manage reception duties.
• Handle registration, check-in, and scheduling of future appointments.
• Perform data entry, document and card scanning, and validation.
• Manage patient flow between front and back offices and assist with cash collection.
• Answer clinic phones, direct calls, and make follow-up calls.
• Assist patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintain waiting areas and front desk appearance; manage supplies and forms.
• Enter and maintain provider templates under supervision and generate correspondence.

Skills

Front desk operations

Patient scheduling

Bilingual English/Spanish

Cash handling

Education

High school diploma or GED

Bachelor’s degree in health field (preferred)

Tools

Microsoft Office

Electronic Health Records (EHR)

Practice Management Systems (EPM)

Job description

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Jenkins Family Medicine Residency Program, in Richmond CA. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The Front Office & Eligibility Coordinator is responsible for ensuring efficient and friendly front office operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.This is a full time, benefit eligible position, working 40 hours per week.This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.BenefitsCompensation: $22/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.ResponsibilitiesGreets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactionsResponsible for patient reception and intake including registration, check-in and scheduling future appointmentsPerforms computer data entry, document and card scanning and validationManages patient flow from front to back officeResponsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed timeAnswers clinic phones and directs calls appropriately. Makes follow-up callsResponsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.Maintains appearance of waiting areas and reception deskReceives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packagesMaintains inventory of front desk supplies and formsUnder supervision of the Center Supervisor or Manager, enters and maintains provider templates as neededGenerates correspondence as requestedKeeps statistical records as requested by Center Supervisor or ManagerPerforms other duties as assignedStrong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.Ability to prioritize competing work demands and tasks from clients or staffAbility to work effectively and calmly under pressure in a positive, friendly mannerWork in a team-oriented environment with a number of professionals with different work styles and support needs.Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.Make appropriate use of knowledge/ expertise/ connections of other staff.Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.Job RequirementsHigh school diploma or GEDOne year experience in the medical fieldExcellent customer service and ability to maintain confidentialityProficient in standard office software (Microsoft)Bilingual English/SpanishJob PreferencesBachelor’s degree in health science or a related fieldProficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)Experience with insurance eligibilityExperience in working in a community health center