Front Office Lead: Heartist Guest Experience

Swissôtel Hotels & Resorts; Chicago (IL); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Employee discount

Learning & development

Career growth opportunities

Comprehensive benefits

Job summary

Swissôtel Chicago is seeking an Assistant Front Office Manager to lead the Front Desk team, foster a welcoming guest experience, and support the Director of Front Office. The role requires adaptability to a fast-paced, service-driven environment and strong leadership to drive teamwork and standards.

You will schedule staffing, mentor coworkers, and ensure consistent, heartfelt service across shifts, including AM/PM and occasional overnights.

Qualifications

• Previous leadership experience required.
• PMS experience preferred.
• Computer savvy in Microsoft Windows applications an asset.
• University/College degree in a related discipline an asset.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Support the Director of Front Office in all aspects of the department and lead the Front Office team to follow service standards.
• Offer professional, friendly and engaging service while creating heartfelt experiences.
• Ensure proper staffing and scheduling of Front Office colleagues per productivity guidelines.
• Communicate shift information via pre-shift logs, emails and meetings.
• Develop supervisors and colleagues through training programs.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards and safety policies.
• Work weekdays, weekends and holidays; occasional overnight coverage as needed.

Skills

Leadership

Interpersonal skills

Problem solving

Teamwork

Stress management

Education

University/College degree asset

Tools

PMS experience

Microsoft Windows

Job description

Swissôtel Chicago is seeking an Assistant Front Office Manager to lead the Front Desk team, foster a welcoming guest experience, and support the Director of Front Office. The role requires adaptability to a fast-paced, service-driven environment and strong leadership to drive teamwork and standards.

You will schedule staffing, mentor coworkers, and ensure consistent, heartfelt service across shifts, including AM/PM and occasional overnights.