Guest Services Supervisor – Front Desk Lead

Hotel Indigo Chicago-Vernon Hills; Vernon Hills (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hotel Indigo Chicago-Vernon Hills is seeking a Front Desk Supervisor to lead daily front desk operations and uphold our guest service standards. You will recruit, train, and coach associates, ensuring responsiveness to guest needs while maintaining brand quality and EarthView sustainability practices.

You will also manage reservations, handle financial transactions, and partner with management to drive guest satisfaction and repeat stays through proactive service and problem resolution.

Qualifications

• Experience in front desk or hospitality supervision preferred.
• Strong customer service and problem-solving skills.
• Ability to train, schedule, and coach staff to brand standards.

Responsibilities

• Supervise front desk operations and staff to ensure guest service excellence.
• Resolve guest complaints with effective research and swift solutions.
• Monitor guest satisfaction metrics and drive improvement initiatives.
• Engage in lobby ambassador activities to enhance guest relations.
• Oversee front office operations in the absence of management.
• Perform bookkeeping tasks including balancing accounts and audits.
• Make and confirm reservations; process payments and close guest accounts.

Skills

Guest service

Team leadership

Training & coaching

Conflict resolution

Education

Associate or Bachelor’s degree preferred

Tools

MSDS/OSHA standards

Job description

Hotel Indigo Chicago-Vernon Hills is seeking a Front Desk Supervisor to lead daily front desk operations and uphold our guest service standards. You will recruit, train, and coach associates, ensuring responsiveness to guest needs while maintaining brand quality and EarthView sustainability practices.

You will also manage reservations, handle financial transactions, and partner with management to drive guest satisfaction and repeat stays through proactive service and problem resolution.