Luxury Front Office Manager — Guest Experience & Revenue

IHG Hotels & Resorts; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

IHG Hotels & Resorts seeks a Front Office Manager lead to oversee guest registration, bell services, concierges, and reservations, ensuring brand standards and profitability. You may serve as manager on duty and supervise front desk staff while driving guest satisfaction and upsell initiatives.

The role requires a Bachelor’s in Hotel Management or related field with 2+ years in Front Office/Guest Services, including supervision, and fluent English.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration, or related field plus two years Front Office/Guest Services experience, including supervisory experience in hotels.
• Must speak fluent English.

Responsibilities

• Assist in managing the day-to-day activities of the Front Office staff and schedule employees.
• Monitor labor costs and assist in achieving revenue and profitability goals.
• Lead the Front Office Upsell Program and coordinate training with partners.
• Ensure staff are trained on systems, cash-handling, and service standards.

Skills

Fluent English

Customer service

Leadership

Communication

Education

Bachelor’s degree in Hotel Management or related field

Tools

Property Management System (PMS)

Reservations systems

PBX system

Job description

IHG Hotels & Resorts seeks a Front Office Manager lead to oversee guest registration, bell services, concierges, and reservations, ensuring brand standards and profitability. You may serve as manager on duty and supervise front desk staff while driving guest satisfaction and upsell initiatives.

The role requires a Bachelor’s in Hotel Management or related field with 2+ years in Front Office/Guest Services, including supervision, and fluent English.