Guest Experience Specialist - Front Desk

VH Hospitality; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Employee discounts

Job summary

Vinayaka Hospitality is seeking a Front Desk / Guest Services Associate to warmly greet guests, register reservations, handle payments, and support daily hotel operations on-site in Chicago. You will maintain room assignments, assist VIP guests, and ensure accurate reporting to management.

The role requires strong communication, attention to detail, and a customer-focused approach, with opportunities to collaborate across departments and contribute to guest satisfaction and loyalty.

Qualifications

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services and facilities.
• Must have excellent customer relations skills and leadership capability.
• Must be detail oriented with outstanding organizational and communication skills.

Responsibilities

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests’ accounts and maintain a house bank with accurate daily reports.
• Issue keys and control access to safes; review VIP and special reservations for proper registration.
• Coordinate with front desk and other departments to ensure smooth check-in and occupancy updates.
• Complete daily reports and forms as required.

Skills

Reading & writing

Communication skills

Customer relations

Leadership capability

Attention to detail

Job description

Vinayaka Hospitality is seeking a Front Desk / Guest Services Associate to warmly greet guests, register reservations, handle payments, and support daily hotel operations on-site in Chicago. You will maintain room assignments, assist VIP guests, and ensure accurate reporting to management.

The role requires strong communication, attention to detail, and a customer-focused approach, with opportunities to collaborate across departments and contribute to guest satisfaction and loyalty.