Front Office Director – Luxury Medical Practice

OneLife Health & Performance; Florida; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

OneLife Health & Performance seeks an experienced Office Manager – Front Office to lead the front desk and reception team within a physician-led medical practice in Palm Beach. You will own the provider schedule, set service standards for patient interactions, and drive membership growth and patient retention with the care team and marketing.

This senior role demands hospitality-level leadership, data-driven decision making, and a commitment to scale the front office.

Qualifications

• 5+ years in front office, guest services, or patient experience leadership; min 3 years managing a team
• Experience leading a luxury front-office or concierge operation
• Strong scheduling, capacity/utilization ownership and data tracking
• Comfort with SOPs, training programs, and service standards from the ground up
• Experience in membership, cash-pay, or premium services sales
• Proven ability to recruit, train, and retain a high-performing team
• Strong EMR, patient communication platforms, and payment processing knowledge
• Local to Palm Beach area; able to work on site

Responsibilities

• Lead the front office as department head, owning standards, staffing, and results
• Own the patient experience at all touchpoints from first contact to check-out
• Hire, train, coach, and evaluate the front office team; conduct regular meetings
• Make day-to-day operating decisions and route questions to the right team member
• Partner with patient care, providers, and marketing to improve operations
• Report front office performance and suggest improvements to Office Managers
• Maintain guest-ready reception spaces and brand standards
• Own provider schedule, templates, waitlists, and changes; maximize chair time
• Build staff schedules covering all clinic hours, including Saturdays
• Ensure timely follow-ups, labs, and next appointments at check-out
• Enforce continuity of care; avoid moves between providers
• Work with Revenue Manager on schedule audits and fixes
• Ensure knowledge of services and pricing to guide patients to options
• Lead membership conversations and enrollment support with care team
• Plan in-office events and ensure pricing policy compliance
• Track promotions and front office membership activity; report results
• Ensure accurate payments, invoicing, and end-of-day reconciliation
• Maintain HIPAA compliance and privacy in the front office

Skills

Front office leadership

Staff management

Scheduling & utilization

Patient experience

Data-driven decisions

HIPAA compliance

EMR systems

Membership sales

Education

Bachelor’s degree preferred

Tools

Symplast

Weave

Hint

Job description

OneLife Health & Performance seeks an experienced Office Manager – Front Office to lead the front desk and reception team within a physician-led medical practice in Palm Beach. You will own the provider schedule, set service standards for patient interactions, and drive membership growth and patient retention with the care team and marketing.

This senior role demands hospitality-level leadership, data-driven decision making, and a commitment to scale the front office.