Front Office Director: Lead Guest Experience & Revenue

Hilton; Beverly Hills (CA); On-site; USD 110,000 - 118,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP discount

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton is seeking a Director of Front Office in Beverly Hills to lead all front office operations, enhance guest experiences, and drive revenue strategies. The role emphasizes strategic leadership, data-driven decision making, and cross-functional collaboration to deliver memorable stays.

Responsibilities include optimizing guest service, managing room inventory, and shaping service standards while promoting corporate marketing initiatives.

Qualifications

• Experience leading front office operations and guest services.
• Ability to monitor guest satisfaction trends and translate into improvements.
• Experience with marketing campaigns and up-selling to maximize occupancy.

Responsibilities

• Lead front office operations: direct guest service, registration, room inventory, service standards, cost controls and departmental management.
• Shape service excellence strategy by monitoring guest trends and directing improvements to guest experience.
• Drive revenue initiatives through campaigns and upselling to maximize room occupancy and revenue.
• Integrate corporate marketing strategies within the Front Office.
• Leverage daily reports and performance data to inform operational strategy and guest experience.
• Ensure teams stay informed about hotel products, services, pricing, and local attractions.
• Cultivate a high-performing team through performance management and development programs.

Skills

Front Office Leadership

Revenue Growth

Team Management

Customer Service Excellence

Job description

Hilton is seeking a Director of Front Office in Beverly Hills to lead all front office operations, enhance guest experiences, and drive revenue strategies. The role emphasizes strategic leadership, data-driven decision making, and cross-functional collaboration to deliver memorable stays.

Responsibilities include optimizing guest service, managing room inventory, and shaping service standards while promoting corporate marketing initiatives.