Front Office Manager: Guest Experience Leader

Davidson Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Sheraton Philadelphia University City Hotel, a member of the Davidson Hospitality Group family, is seeking a Front Office Manager in Philadelphia, PA. The role focuses on delivering superior guest service, leading the front desk team, and driving revenue by managing budgets and staffing.

You will recruit and train staff, monitor performance, and ensure adherence to hotel standards. Ideal candidates have at least two years of front office management experience, strong communication skills, and

Qualifications

• Two years prior departmental management experience in front office or related disciplines.
• College level reasoning, math, and language skills.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• Computer experience required.

Responsibilities

• Lead front office team and ensure guest needs are met with prompt, courteous service.
• Develop and manage the annual department budget and staffing plan.
• Recruit, orient, train, coach, and evaluate staff; implement recognition programs.
• Ensure compliance with employment laws and company policies; maintain a motivated workforce.

Skills

Leadership

Customer service

Budgeting

Hiring & training

Communication

Time management

Tools

Microsoft Office

Front office software

Job description

Sheraton Philadelphia University City Hotel, a member of the Davidson Hospitality Group family, is seeking a Front Office Manager in Philadelphia, PA. The role focuses on delivering superior guest service, leading the front desk team, and driving revenue by managing budgets and staffing.

You will recruit and train staff, monitor performance, and ensure adherence to hotel standards. Ideal candidates have at least two years of front office management experience, strong communication skills, and