Front Office Director: Guest Experience & Revenue Leader

Aimbridge Hospitality; New York (NY); Sur place; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life Insurance

401k Retirement Plan

Résumé du poste

Courtyard New York Manhattan/Central Park is seeking a Director of Front Office to lead the entire Front Office team in delivering memorable guest experiences while maintaining strong financial stewardship. You will supervise operations, set standards, and drive loyalty initiatives across the hotel.

The role emphasizes staff development, revenue optimization, and daily reporting, with leadership in crisis readiness and cross‑functional collaboration within the property.

Qualifications

• 6 years progressive front desk leadership experience.
• 4-year college degree with 4–5 years related experience or 2-year degree with 5–6 years related experience.

Responsabilités

• Directs Front Office operations including guest check-in/check-out and room inventory.
• Leads, coaches, and trains Front Office staff.
• Monitors guest service trends and resolves issues to ensure satisfaction.
• Develops and executes revenue strategies to optimize room occupancy.
• Stays crisis-ready with certifications and participates in daily reporting.

Connaissances

Leadership

Coaching & Training

Customer Service

Budgeting & Finance

Revenue Generation

Communication

Formation

4-year college degree

2-year college degree

PMS OnQ Certification

Outils

OnQ PMS

Windows OS

Description du poste

Courtyard New York Manhattan/Central Park is seeking a Director of Front Office to lead the entire Front Office team in delivering memorable guest experiences while maintaining strong financial stewardship. You will supervise operations, set standards, and drive loyalty initiatives across the hotel.

The role emphasizes staff development, revenue optimization, and daily reporting, with leadership in crisis readiness and cross‑functional collaboration within the property.