Courtyard Manhattan Central Park - Director Front Office

Aimbridge Hospitality; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Daily Pay

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life Insurance

401k Retirement Plan

Job summary

Courtyard New York Manhattan/Central Park is seeking a Director of Front Office to lead the entire Front Office team in delivering memorable guest experiences while maintaining strong financial stewardship. You will supervise operations, set standards, and drive loyalty initiatives across the hotel.

The role emphasizes staff development, revenue optimization, and daily reporting, with leadership in crisis readiness and cross‑functional collaboration within the property.

Qualifications

• 6 years progressive front desk leadership experience.
• 4-year college degree with 4–5 years related experience or 2-year degree with 5–6 years related experience.

Responsibilities

• Directs Front Office operations including guest check-in/check-out and room inventory.
• Leads, coaches, and trains Front Office staff.
• Monitors guest service trends and resolves issues to ensure satisfaction.
• Develops and executes revenue strategies to optimize room occupancy.
• Stays crisis-ready with certifications and participates in daily reporting.

Skills

Leadership

Coaching & Training

Customer Service

Budgeting & Finance

Revenue Generation

Communication

Education

4-year college degree

2-year college degree

PMS OnQ Certification

Tools

OnQ PMS

Windows OS

Job description

Join our team as Director of the Front Office! Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

Key Skills & Responsibilities

• Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

Education & Experience

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Make your stay memorable at Courtyard New York Manhattan/Central Park, where sculpture and art can be found throughout. Our modern hotel near Central Park offers everything you need during travel. Recharge in our stylish NYC hotel rooms with free Wi-Fi, plush Marriott bedding, and stunning views of Manhattan. Satisfy your appetite at nosh!, our onsite restaurant and bar serving healthy breakfast and dinner options, Starbucks® coffee, and evening cocktails. Maintain your active lifestyle at our 24‑hour fitness center with Peloton bikes or enjoy outdoor activities nearby our hotel at Central Park and take a scenic stroll through Times Square. Enjoy easy access to iconic NYC attractions like Broadway, Times Square, Rockefeller Center, and the Shops at Columbus Circle during your stay. Our Midtown event venues and premier location make our hotel an excellent choice for upcoming meetings or special occasions. Whatever brings you to New York City, you’re sure to enjoy your stay at Courtyard New York Central Park. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!