Front Office Director: Guest Experience & Revenue Growth

47th Street Phoenix

Phoenix (AZ)

On-site

USD 85,000 - 120,000

Full time

3 days ago

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Job summary

47th Street Phoenix seeks an experienced Director of Front Office to oversee all front desk operations, staff management, and guest services. You will supervise reception, check-in/check-out flow, and strive to maximize guest satisfaction and revenue.

The role requires a Bachelor's in Hospitality Management, proven leadership in front office, strong communication, and proficiency with property management systems. You will collaborate across departments to deliver a seamless guest experience.

Qualifications

Bachelor's degree in Hospitality Management or related field.
Proven experience in a front office management role in the hospitality industry.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent communication skills and a customer-oriented approach.
Proficiency in property management systems and other relevant software.

Responsibilities

Develop and implement front office policies and procedures to ensure efficiency and quality service.
Train, supervise, and support front desk staff.
Handle guest check-ins and check-outs, resolve guest issues, and ensure guest satisfaction.
Monitor and analyze front desk performance metrics to identify areas for improvement.
Collaborate with other departments to ensure a seamless guest experience.
Manage room inventory, rates, and reservations to maximize revenue.