Front Office Leader: Elevate Guest Experience & Team

Cambria Hotel Boston Downtown; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer matching

Paid time off

Hotel discounts

Professional development

Career advancement

Job summary

Cambria Hotel Boston Downtown - Seaport is seeking a Front Office Manager who loves hospitality, leads people, and drives memorable guest experiences, especially during the evening shift. As a member of our Leadership Team and Manager on Duty, you will coach the Front Office staff, handle guest concerns with empathy, and collaborate with Housekeeping, Engineering, and Sales to ensure seamless service.

This role offers growth opportunities, competitive benefits, and the chance to influence

Qualifications

• Previous hotel Front Office or guest service experience with supervisory or management responsibility.
• Passion for hospitality and creating memorable guest experiences.
• Strong leadership skills to coach, teach, motivate, and hold people accountable.
• Guest-first mindset with confidence in decision-making.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Working knowledge of hotel property management systems and Microsoft Office.

Responsibilities

• Lead, coach, develop, and support the Front Office team.
• Create a welcoming arrival experience and ensure guests feel cared for throughout their stay.
• Serve as Manager on Duty, providing leadership across operating departments.
• Lead from the front, remaining visible, accessible, and ready to support the team.
• Empower associates to solve problems and create memorable guest experiences.
• Handle guest concerns with empathy, urgency, sound judgment, and recovery.
• Train associates on service standards, procedures, safety, systems, and guest engagement.
• Partner with the Assistant General Manager and Front Desk Supervisors on hiring, coaching, performance, and development.
• Monitor Front Office performance and identify opportunities to improve guest satisfaction and operational results.
• Maintain knowledge of the hotel's PMS and ensure reservations, guest accounts, billing, inventory, and system activity are accurate.
• Partner with Housekeeping, Engineering, Sales, and other departments to handle guest requests and priorities.
• Ensure compliance with financial, security, cash handling, and emergency procedures.

Skills

Front Office management

Leadership

Guest service

Scheduling

PMS knowledge

Microsoft Office

Tools

PMS systems

MS Office

Job description

Cambria Hotel Boston Downtown - Seaport is seeking a Front Office Manager who loves hospitality, leads people, and drives memorable guest experiences, especially during the evening shift. As a member of our Leadership Team and Manager on Duty, you will coach the Front Office staff, handle guest concerns with empathy, and collaborate with Housekeeping, Engineering, and Sales to ensure seamless service.

This role offers growth opportunities, competitive benefits, and the chance to influence