Assistant Front Office Director: Guest Experience Leader

White Lodging Services, Inc.; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Parental Leave

Short- and Long-Term Disability and  L

Employee Assistance Program (EAP)

401(k) with company match

Paid Time Off, including Vacation,  H

Tuition Reimbursement

Complimentary and Discounted Rooms

Job summary

White Lodging Services, Inc. in Austin, TX is seeking a Front Office Leader to drive guest experiences across the Front Desk, PBX, Concierge, and Bell Stand. You will lead operations, optimize service levels, and uphold brand standards.

This role emphasizes coaching, budgeting awareness, and collaboration with housekeeping and other departments to deliver outstanding hospitality and measurable guest satisfaction.

Qualifications

• Knowledge of Front Office operations with strong decision-making and problem-solving.
• Some financial management expertise, including P&L analysis, budgeting, forecasting, and labor productivity management.
• Exceptional communication skills and the ability to inspire and lead a collaborative, guest-focused team.
• A passion for providing outstanding service to guests and associates.
• A college degree or equivalent experience in a similar role is preferred.

Responsibilities

• Lead and manage the Front Office, including the Front Desk, PBX, Concierge, and Bell Stand, ensuring seamless daily operations.
• Foster guest and associate engagement by delivering exceptional customer service, empowering associates, and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing levels, reallocating resources, and managing controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team by working with them on development plans and delivering consistent feedback.
• Analyze guest service scores, budget performance, and associate engagement survey results to implement improvement plans.

Skills

Front Office operations

P&L analysis

Budgeting

Forecasting

Labor productivity

Communication

Leadership

Guest service

Education

College degree preferred

Job description

White Lodging Services, Inc. in Austin, TX is seeking a Front Office Leader to drive guest experiences across the Front Desk, PBX, Concierge, and Bell Stand. You will lead operations, optimize service levels, and uphold brand standards.

This role emphasizes coaching, budgeting awareness, and collaboration with housekeeping and other departments to deliver outstanding hospitality and measurable guest satisfaction.