Director of Front Office

White Lodging; Chicago (IL); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation PTO

401(k) Match

Wellness Tools

Discounts

Job summary

White Lodging is seeking a Director of Front Office for the Courtyard by Marriott Chicago Magnificent Mile in Chicago, IL. You will lead Front Desk, PBX, Bell, and Concierge operations to deliver exceptional guest service and uphold premium brand standards.

In this leadership role, you will mentor the front office team, drive guest satisfaction scores, manage performance metrics, and collaborate with other departments to optimize operations and financial results across the front office.

Qualifications

• Experience leading front office teams in a full-service hotel environment.
• Strong prioritization and guest-satisfaction focus.
• Proven ability to mentor staff and manage multiple priorities.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Skills

Leadership

Guest service

Communication

Team development

Operational planning

Tools

PMS

POS systems

Job description

Director of Front Office | Courtyard by Marriott Chicago Magnificent Mile | Chicago, IL

Role Summary: White Lodging is hiring a Director of Front Office to lead Front Desk, PBX, Bell, and Concierge operations at the Courtyard by Marriott Chicago Magnificent Mile. This leadership role drives guest satisfaction, associate engagement, and financial performance across the front office. Ideal for an experienced front office leader from a full-service hotel environment ready to mentor a team and uphold premium brand standards.

Compensation: $61,013–$76,266 annually plus 15% bonus potential.

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at range between $61,013.00 and $76,266.00 annual salary with 15% bonus potential.