Assistant General Manager – Hospitality Operations

Socket.dev; Lone Tree (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Socket.dev Assistant General Manager is responsible for ensuring the efficient operations of Front Desk, Housekeeping, and Engineering, while providing guests with quality service and a clean, safe environment and effectively managing expenses.

Manage front-of-house operations, recruit staff, monitor room status and revenue, and maintain high service levels to maximize guest satisfaction during their stay.

Responsibilities

• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents.

Job description

Socket.dev Assistant General Manager is responsible for ensuring the efficient operations of Front Desk, Housekeeping, and Engineering, while providing guests with quality service and a clean, safe environment and effectively managing expenses.

Manage front-of-house operations, recruit staff, monitor room status and revenue, and maintain high service levels to maximize guest satisfaction during their stay.