Customer Service Specialist — Tech & Billing Help

Associa; Richardson (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Associa is seeking a Customer Service Representative to support homeowners and residents in Richardson, TX. You will handle inquiries by phone and email, update records, and coordinate with managers and vendors to resolve issues.

The role emphasizes professional communication, confidentiality, and proactive problem solving in a busy office setting. Strong written and verbal skills, proficiency with Microsoft Office, and the ability to work in a team are essential.

Qualifications

• High School Diploma or GED required.
• At least one year of directly related or closely related experience.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Professional customer service skills.
• Must be able to communicate effectively and professionally on phone, email, and in-person.

Responsabilités

• Act as the first point of contact for customers visiting the office when needed.
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Other duties as assigned.

Connaissances

Verbal and written communication

Conflict resolution

Customer service

Time management

Team collaboration

Organization

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Associa is seeking a Customer Service Representative to support homeowners and residents in Richardson, TX. You will handle inquiries by phone and email, update records, and coordinate with managers and vendors to resolve issues.

The role emphasizes professional communication, confidentiality, and proactive problem solving in a busy office setting. Strong written and verbal skills, proficiency with Microsoft Office, and the ability to work in a team are essential.