Customer Service Associate

Associa; Vernon (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Associa, a leading provider of community management services, is seeking a Customer Service Associate for our Vernon, CT office. You will be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need.

The role emphasizes teamwork, organization, and proactive service to ensure smooth operations. Responsibilities include responding to inquiries via phone, email, and in person, assisting with billing questions,

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience.
• Strong communication and service-oriented approach.

Responsibilities

• Greet customers visiting the office and assist as needed.
• Respond to inquiries by phone, email, and in person with professionalism.
• Listen to concerns, identify needs, and work toward solutions.
• Assist with billing questions and resolve customer issues.
• Provide basic troubleshooting and product/tech support.
• Update homeowner and association information in relevant systems.
• Collaborate with community managers, vendors and clients to ensure service quality.
• Perform general office tasks (printing, scanning, faxing, supplies).
• Maintain organized, welcoming office environment.

Skills

Customer service

Communication

Organizational skills

Team player

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Customer Service Associate

Location: Vernon, CT

Are you a people person who loves solving problems and making someone’s day a little easier? We’re looking for a friendly, organized Customer Service Associate to join our team in Vernon! In this role, you’ll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, we’d love to hear from you!

• Welcome and assist customers visiting the office as needed.
• Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.
• Listen to customer concerns, identify their needs, and work toward helpful solutions.
• Assist with billing questions and help resolve customer issues.
• Provide basic troubleshooting and support for product or technical questions.
• Update homeowner and association information in C3 and shared files.
• Partner with community managers, vendors, coworkers, and clients to provide excellent service.
• Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.
• Help maintain an organized and welcoming office environment.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED.
• At least one year of directly or closely related experience.
• A friendly, service-oriented approach and strong communication skills.
• The ability to handle concerns professionally and help resolve conflicts.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines.
• A proactive, detail-oriented mindset and the ability to work independently and as part of a team.
• The ability to handle confidential information with discretion.
• Comfort using general office equipment, including phones, copiers, and fax machines.
• The ability to learn and follow company policies, procedures, and forms.

Work environment: Typical office setting.

Ready to make a difference, one interaction at a time?

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.