Front Desk

Associa; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Associa in Austin, TX is seeking a professional receptionist/administrative assistant to handle multi-line phone duties, process payments, and coordinate office tasks for communities we serve.

The role requires strong communication, de-escalation skills, and timely delivery of mail and packages. GED or HS diploma is required, and bilingual candidates are preferred. Equal opportunity employer.

Qualifications

• GED or HS diploma required.
• Bilingual in English and another language preferred.

Responsibilities

• Answer all incoming calls via multi-line phone system.
• Provide excellent customer service to internal and external clients by assisting with issues in person, over the phone, and via email.
• Process electronic payments for customers.
• Calmly attempt to resolve and de-escalate issues.
• Escalate calls to Managers/Supervisors when necessary.
• Maintain daily mail handling, logging, and distribution.

Skills

Bilingual

Education

GED/HS diploma

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Answer all incoming calls via multi-line phone system

• Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
• Process electronic payments for customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate calls to appropriate Managers and/or Supervisors when necessary
• Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
• Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
• Coordinate online conference room booking management
• Responsible for tracking inventory and ordering of office and kitchen supplies
• Knowledge of HOA and the services we provide to each community
• Be extremely articulate and professional
• Update mailboxes as needed
• Update Vendor tracking sheet in Teams

Requirements

GED or HS diploma

Bilingual

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.