Customer Service Representative

Associa; Richardson (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Associa is seeking a Customer Service Representative to support homeowners and residents in Richardson, TX. You will handle inquiries by phone and email, update records, and coordinate with managers and vendors to resolve issues.

The role emphasizes professional communication, confidentiality, and proactive problem solving in a busy office setting. Strong written and verbal skills, proficiency with Microsoft Office, and the ability to work in a team are essential.

Qualifications

• High School Diploma or GED required.
• At least one year of directly related or closely related experience.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Professional customer service skills.
• Must be able to communicate effectively and professionally on phone, email, and in-person.

Responsibilities

• Act as the first point of contact for customers visiting the office when needed.
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Other duties as assigned.

Skills

Verbal and written communication

Conflict resolution

Customer service

Time management

Team collaboration

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Representative is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Essential duties and Responsibilities:

• Act as the first point of contact for customers visiting the office when needed
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed
• Other duties as assigned.

Requirements

Knowledge and Skills:

• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency inMicrosoft Office products (Word, Excel, Outlook,) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.

Education and Experience

• High School Diploma or GED Required
• At least one year of directly related or closely related experience

Working Conditions:

• Typical office environment
• Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.