Resident Services Associate - Friendly Customer Care

Associa; Vernon (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Associa, a leading provider of community management services, is seeking a Customer Service Associate for our Vernon, CT office. You will be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need.

The role emphasizes teamwork, organization, and proactive service to ensure smooth operations. Responsibilities include responding to inquiries via phone, email, and in person, assisting with billing questions,

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience.
• Strong communication and service-oriented approach.

Responsibilities

• Greet customers visiting the office and assist as needed.
• Respond to inquiries by phone, email, and in person with professionalism.
• Listen to concerns, identify needs, and work toward solutions.
• Assist with billing questions and resolve customer issues.
• Provide basic troubleshooting and product/tech support.
• Update homeowner and association information in relevant systems.
• Collaborate with community managers, vendors and clients to ensure service quality.
• Perform general office tasks (printing, scanning, faxing, supplies).
• Maintain organized, welcoming office environment.

Skills

Customer service

Communication

Organizational skills

Team player

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Associa, a leading provider of community management services, is seeking a Customer Service Associate for our Vernon, CT office. You will be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need.

The role emphasizes teamwork, organization, and proactive service to ensure smooth operations. Responsibilities include responding to inquiries via phone, email, and in person, assisting with billing questions,