Front-Office Customer Care Pro (Full-Time)

Pinnacle Propane, LLC; Midland (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Life Insurance

Community volunteering day

Paid time off

Retirement savings plan

Job summary

Pinnacle Propane is seeking a Customer Care Representative in Midland, TX. The role supports front-office operations under the Customer Care Supervisor, handling calls, inquiries, and service requests while ensuring high levels of customer satisfaction.

The position requires a High School diploma, solid communication skills, and proficiency in Microsoft Office. Fluency in English is essential; Spanish knowledge is advantageous.

Qualifications

• Education: High school diploma or equivalent required.
• Effective communication skills and ability to interact with all employees and customers.
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all assigned task.
• Provide first level support for customer complaints or issues.
• Research / resolve customer inquiries.
• Discuss with direct supervisor, results of daily, weekly, and monthly performance.
• Accountable for satisfactory daily call answer rate and first call resolutions.

Skills

Effective communication

Fluent English

Spanish language knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is seeking a Customer Care Representative in Midland, TX. The role supports front-office operations under the Customer Care Supervisor, handling calls, inquiries, and service requests while ensuring high levels of customer satisfaction.

The position requires a High School diploma, solid communication skills, and proficiency in Microsoft Office. Fluency in English is essential; Spanish knowledge is advantageous.