Customer Care Specialist: Front Desk & First-Contact Support

Talentify; Clovis (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Volunteer Day

Paid Time Off

Retirement Plan

Job summary

Pinnacle Propane is hiring a Customer Care Representative to manage front‑office activities and escalate issues to the Customer Care Supervisor. You will assist with propane bottle refilling as needed, following safety protocols and licensing training provided by the company.

The role emphasizes strong communication, reliability, and the ability to handle inquiries in a fast‑paced environment. Full‑time hours with growth opportunities and comprehensive benefits offered.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and a customer‑focused mindset.
• Proficient in Microsoft Office; familiarity with CRM a plus.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and complete tasks.
• Provide first level support for customer complaints or issues.
• Research and resolve customer inquiries.
• Report daily/weekly/monthly performance to supervisor.
• Ensure satisfactory daily call answer rate and first call resolutions.

Skills

Effective communication skills

English (fluent)

Microsoft Office Suite

Spanish language knowledge (adv)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is hiring a Customer Care Representative to manage front‑office activities and escalate issues to the Customer Care Supervisor. You will assist with propane bottle refilling as needed, following safety protocols and licensing training provided by the company.

The role emphasizes strong communication, reliability, and the ability to handle inquiries in a fast‑paced environment. Full‑time hours with growth opportunities and comprehensive benefits offered.