Remote Customer Care Specialist

Pinnacle Propane, LLC; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Life Insurance

Community Volunteering Day

Paid Time Off

Retirement Savings Plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to handle day-to-day front-office activities and frontline customer interactions. You will work closely with the Customer Care Supervisor to ensure quality service and efficient administrative support in a remote-friendly environment.

The role requires strong communication, problem-solving, and computer skills, with full-time hours and a focus on delivering safe, reliable propane customer experiences.

Qualifications

• Education: High school diploma or equivalent required
• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Organized and detail-oriented in a fast-paced environment
• Proficient in Microsoft Office Suite or related software
• English fluent proficiency, verbal and written; knowledge of Spanish an advantage

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Effective communication

Customer inquiry resolution

Organizational skills

English fluency (verbal & written)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to handle day-to-day front-office activities and frontline customer interactions. You will work closely with the Customer Care Supervisor to ensure quality service and efficient administrative support in a remote-friendly environment.

The role requires strong communication, problem-solving, and computer skills, with full-time hours and a focus on delivering safe, reliable propane customer experiences.