Customer Care Specialist: Great Benefits & Growth

Pinnacle Propane, LLC; Marble Falls (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, vision, dental insurances

Life Insurance

Community Volunteering Day

Paid Time Off

Retirement Savings Plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage front-office activities, answer calls, and provide first-level customer support. The role reports to the Customer Care Supervisor and focuses on delivering timely, accurate responses to inquiries while maintaining exemplary service standards.

Based in Marble Falls, TX, the position is full-time with training on propane safety and regulatory compliance. English fluency is required; knowledge of Spanish is a plus.

Qualifications

• Education: High school diploma or equivalent required
• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Ability to remain organized and focused on attention to detail in a fast-paced environment
• Proficient in Microsoft Office Suite or related software
• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Effective communication

Customer inquiries resolution

Organizational skills

Microsoft Office

Computer skills

English fluency

Spanish a plus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage front-office activities, answer calls, and provide first-level customer support. The role reports to the Customer Care Supervisor and focuses on delivering timely, accurate responses to inquiries while maintaining exemplary service standards.

Based in Marble Falls, TX, the position is full-time with training on propane safety and regulatory compliance. English fluency is required; knowledge of Spanish is a plus.