Front Office CSR Lead - Healthcare Operations

UF Health; Jacksonville (FL); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

UF Health in Jacksonville, FL seeks a Front Office Supervisor to oversee day-to-day clinic activities and front office staff under the direction of the appropriate manager. You will act as a liaison with staff, departments and patients.

Responsibilities include assisting with hiring, training and coaching; managing schedules, patient registration, medical records, referrals and billing processes; ensuring regulatory compliance and patient-focused service; and participating in performance

Qualifications

• 2 years working as a Customer Service Representative in physician office.
• 2 years working knowledge of Medicare, Medicaid, HMOs and other 3rd party payors.

Responsabilités

• Coordinate day-to-day clinic front office activities and supervise staff.
• Assist with hiring, training and coaching for front office personnel.
• Oversee schedule maintenance, patient registration, medical records and referrals.
• Manage labor and supply budgets for front office operations.
• Ensure regulatory compliance and update department policies as needed.
• Oversee managed care referrals and authorizations for specialty appointments.
• Maintain high standards of customer service for patients and staff.
• Participate in performance improvement projects and care coordination.
• Perform CSR duties and other assigned tasks.

Connaissances

Customer service

Payroll support

Staff supervision

Insurance knowledge

Formation

High School Diploma or GED

Description du poste

UF Health in Jacksonville, FL seeks a Front Office Supervisor to oversee day-to-day clinic activities and front office staff under the direction of the appropriate manager. You will act as a liaison with staff, departments and patients.

Responsibilities include assisting with hiring, training and coaching; managing schedules, patient registration, medical records, referrals and billing processes; ensuring regulatory compliance and patient-focused service; and participating in performance