CSR Team Lead| Surgery North| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

University of Florida Jacksonville Physicians, Inc. is seeking a front office supervisor to oversee day-to-day clinic activities and staff coordination under the direction of the manager.

This role acts as a liaison with staff, departments and patients to ensure smooth operations. Under guidance, you will assist with personnel and payroll tasks, participate in hiring, training, coaching and performance feedback, manage appointment processes, and monitor budgetary standards for front office

Qualifikationen

• 2 years working as a Customer Service Representative in physician office is required.
• 2 years working knowledge of insurance plans, including Medicare, Medicaid, HMOs and other third-party payors, is required.

Aufgaben

• Supervise and coordinate day-to-day clinic front office activities and personnel.
• Assist with payroll functions and hiring/training/coaching for staff.
• Ensure front office operates within planned activities (scheduling, registration, medical record maintenance, referrals, fee collection, and discharge).
• Monitor budgetary standards for front office labor and supplies.
• Ensure compliance with regulatory policies and organizational procedures.

Kenntnisse

Customer Service

Payroll

Staff Supervision

Ausbildung

High School Diploma or GED

Jobbeschreibung

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Overview

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Responsibilities

With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited toparticipating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.

• Implements office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatorysetting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system,managed care programs, fee collection and appointment/discharge process.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient AccessCenter.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies andprocedures as identified.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance andauthorizations for specialty appointments.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Performs all CSR functions.
• All other duties as assigned

Qualifications

Experience Requirements:

• 2 years Working as a Customer Service Representative in physician office - required
• 2 years working knowledge of insurance plans, to include Medicare, Medicaid, HMOs and other 3rd party payors - required

Education Requirements

• High School Diploma or GED equivalent - required

Additional Details

• Travel Required up to 25%

UFJPI is an Equal Opportunity Employer and Drugfree Workplace