Front Office Coordinator - Trauma-Informed Reception

Quadrant Health Group; Johnston (IA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Holidays

Professional development

Trauma-informed environment

Job summary

Quadrant Health Group in Johnston, IA is seeking a Front Office Coordinator to join our administrative team. This role greets clients, manages a busy front desk, handles calls, schedules appointments, processes payments, and supports daily office operations in a trauma-informed environment.

Responsibilities include maintaining accurate records in the EHR, ensuring HIPAA and 42 CFR Part 2 compliance, and coordinating with clinical staff to streamline patient flow.

Qualifications

• High school diploma or equivalent required; additional coursework or a degree in office administration or related field preferred.
• Minimum of two years administrative, front desk, or customer service experience; healthcare or behavioral health setting preferred.
• Experience with appointment scheduling, data entry, records management, and payment processing preferred.
• Proficiency in Microsoft Office; experience with electronic health record (EHR) systems preferred.

Responsibilities

• Greet clients, visitors, and family members in a professional, trauma-informed manner.
• Answer, screen, and direct high-volume phone calls; relay accurate messages.
• Schedule and confirm client appointments and maintain calendars.
• Check clients in/out and coordinate flow with clinical staff.
• Process client payments and maintain accurate records.

Skills

Administrative experience

Customer service

Multi-line phone handling

Data entry

Communication

Education

High school diploma or equivalent

Offic e administration coursework or degree preferred

Tools

Microsoft Office

EHR systems

Job description

Quadrant Health Group in Johnston, IA is seeking a Front Office Coordinator to join our administrative team. This role greets clients, manages a busy front desk, handles calls, schedules appointments, processes payments, and supports daily office operations in a trauma-informed environment.

Responsibilities include maintaining accurate records in the EHR, ensuring HIPAA and 42 CFR Part 2 compliance, and coordinating with clinical staff to streamline patient flow.