Trauma-Informed Front Desk & Billing Coordinator

Emergence Health Network; El Paso (TX); On-site; USD 29,000 - 35,000; Full time

Job summary

Emergence Health Network is seeking a front desk clerk to manage the registration process, direct patient contact and the Financial Evaluation Process. You will educate patients on fee policies and assist with electronic and paper billing in a fast-paced behavioral health setting.

Under supervision, you will schedule appointments, maintain records in the electronic health record and support staff with clerical tasks while upholding trauma-informed care principles and patient confidentiality.

Qualifications

• Requires a High School Diploma and at least 1 year of office support or clerical experience.
• Experience with electronic and paper billing is preferred.
• Familiarity with trauma-informed care is beneficial.

Responsibilities

• Answer phones, greet patients, route calls and schedule appointments.
• Prepare and submit claims; update EHR with demographics and insurance data.
• Assist with billing processes and maintain files and records.
• Ensure compliance with Joint Commission training and regulatory requirements.
• Perform other duties as assigned.

Skills

Front desk operations

Data entry

Billing support

Customer service

Education

High School Diploma

1 year of office support experience

Tools

Electronic health records (EHR)

Billing software

Job description

Emergence Health Network is seeking a front desk clerk to manage the registration process, direct patient contact and the Financial Evaluation Process. You will educate patients on fee policies and assist with electronic and paper billing in a fast-paced behavioral health setting.

Under supervision, you will schedule appointments, maintain records in the electronic health record and support staff with clerical tasks while upholding trauma-informed care principles and patient confidentiality.