Healthcare Front Desk Coordinator

PT Partners - KC Rehab; Olathe (KS); On-site; USD 38,000 - 42,000; Full time

Job summary

Performance Rehab is seeking a Front Office Assistant to be the first point of contact for patients, visitors, and referrals. You will support scheduling, registration, insurance verification, and front office administration to ensure a smooth patient experience from check-in to care completion.

The role emphasizes welcoming service, accuracy in data, and collaboration with clinicians to maintain efficient clinic operations.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and interpersonal skills.
• Strong communication, organizational, and multitasking abilities.
• Basic computer proficiency including Microsoft Office or similar software.
• Ability to maintain confidentiality and professionalism in patient interactions.

Responsibilities

• Welcome patients and visitors and provide a friendly first impression.
• Schedule patient appointments and assist with changes and confirmations.
• Complete patient registration and collect accurate demographic and insurance data.
• Verify insurance eligibility and benefits and communicate with payers as needed.
• Process plans of care and other clinical documentation to physicians and sources.
• Collect copayments and outstanding balances at the time of service.
• Assist with front office administration and maintain HIPAA compliance.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Insurance verification tools

Medical terminology

Job description

Performance Rehab is seeking a Front Office Assistant to be the first point of contact for patients, visitors, and referrals. You will support scheduling, registration, insurance verification, and front office administration to ensure a smooth patient experience from check-in to care completion.

The role emphasizes welcoming service, accuracy in data, and collaboration with clinicians to maintain efficient clinic operations.