Front Office Coordinator - Tower at Parkwest

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Tennessee Orthopaedic Alliance in Knoxville is seeking a nonexempt Front Office Clerk to handle initial patient contact and front office duties for physician appointments.

You will check patients in/out, verify demographics, insurance and co-pays, enter data in the practice management system, collect balances, and coordinate referrals with a strong emphasis on customer service.

Qualifications

• Education: High school diploma.
• Experience: Minimum two years medical office experience preferred.

Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Skills

Customer service

Medical office experience

Education

High school diploma

Job description

A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.

Essential Job Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Requirements

Education: High school diploma.

Experience: Minimum two years medical office experience preferred.

Equal Opportunity Employer

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