Front Office Coordinator - Float - Tower at Parkwest

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Tennessee Orthopaedic Alliance is seeking a nonexempt front desk receptionist to handle initial patient contact and front office duties in a physician's office.

Responsibilities include greeting patients, checking in/out, verifying demographics, insurance, and co-pays, entering data in the practice management system, scheduling visits, collecting balances, distributing documents, and balancing day-end processes.

Qualifications

• High school diploma required.
• Two years medical office experience preferred.

Responsibilities

• Greet patients and provide friendly, professional service.
• Check in and out patients for physician appointments.
• Verify demographics, PCP, referring physician, insurance and co-pay at visit.
• Enter patient demographic data into the practice management system.
• Verify and distribute patient history and forms.
• Scan and sort front office documents.
• Coordinate internal referrals.
• Schedule return appointments for patients.
• Collect copays, patient balances and form fees.
• Distribute requested documents to patients.
• Complete end-of-day batch processes.
• Communicate wait times to patients.

Skills

Customer service

Front desk

Communication

Education

High school diploma

Job description

A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.

Essential Job Responsibilities

• Looks patients in the eye and welcomes patient with excellent customer service.
• Checking in and/or checking out patients for physician appointments.
• Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
• Entering patient demographic information in the practice management system.
• Verifies and distributes patient history.
• Scans/sorts all forms related to front office processes.
• Manages and coordinates all internal referrals.
• Scheduling return appointments for patients.
• Collection of copayments, patient balances and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Requirements

Education: High school diploma.

Experience: Minimum two years medical office experience preferred.

Travel: Must be willing to float between Parkwest, Oak Ridge, Lenoir City, and Alcoa Clinics.

Equal Opportunity Employer

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