Front Office Coordinator

University of Maryland Medical System; Brandywine (MD); On-site; USD 24,000 - 34,000; Full time

Job summary

University of Maryland Medical System is seeking a front desk support specialist to perform clerical tasks that support clinical operations, including greeting visitors, answering calls, scheduling appointments, verifying insurance details, registering patients, and collecting co-pays. You will enter data accurately prior to visits and help maintain smooth workflow.

The role requires a high school diploma and at least one year of customer service experience, preferably in a healthcare setting.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• Healthcare front-desk experience preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Calls patients to verify appointments.
• Verifies patient demographic information and insurance details.
• Registers patients at each visit and collects co-payments.
• Maintains and updates appointment calendars and schedules.
• Processes referrals and notifies clinical staff of patient arrival.

Skills

Customer service

Front-desk experience

Scheduling

Education

High School Diploma or GED

Job description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

Mon-Fri, 8am-4:30pm

Principal Responsibilities And Tasks

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information - updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Compensation

• Pay Range: $17.68 - $24.76