Front Office Coordinator, Palliative Care

University of Maryland Medical System; Glen Burnie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Maryland Medical System in Glen Burnie, MD seeks an adaptable clerical professional to support clinical operations. You will handle front-desk reception, schedule clinics, register patients, verify insurance, and process copays.

The role requires strong customer service, attention to detail, and teamwork within a multi-disciplinary hospital setting. Responsibilities include managing appointment calendars, processing referrals, coordinating charts and labs, and ensuring accurate

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare front-desk experience preferred.
• Certification in scheduling/registration preferred.

Responsibilities

• Greet and screen visitors and callers, providing general information.
• Verify appointments and manage telephone scheduling.
• Register patients and capture complete demographic and insurance information.
• Process co-pays and patient payments; maintain accurate ledgers.
• Maintain and update appointment calendars and physician schedules.
• Process referrals and notify staff of patient arrivals.
• Prepare examination rooms and maintain cleanliness.
• Coordinate and file charts, labs, and x-rays as needed.
• Discharge patients with proper scheduling of follow-ups and services.

Skills

Customer service

Telephone management

Scheduling

Registration

Copay collections

Interpersonal skills

Verbal/written communication

Patient information systems

Education

High School Diploma or GED

Experience in healthcare front-desk

Scheduling/registration certification preferred

Tools

Patient Information Systems

Job description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
• Pulls and prepares charts for current and follow-up appointments.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Education and Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills And Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.