Pediatric Front Desk & Patient Services Coordinator

University of California; Manhattan Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health seeks a Front Office Administrative Support professional to enhance patient experience in a pediatric outpatient setting. You will handle check-ins/outs, schedule appointments, verify demographics and insurance, and support clinicians in a fast-paced environment.

Responsibilities include coordinating communications, ensuring accurate records in CareConnect, collecting payments, and providing patient education materials while upholding confidentiality and UCLA Health policies.

Qualifications

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process.
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services.

Responsibilities

• Answer and manage incoming patient calls, schedule new and follow-up appointments, and coordinate communication between patients and providers.
• Verify patient demographics, insurance information, referrals, and authorizations while maintaining accurate electronic medical records.
• Register, check in, and check out patients, collect payments, and provide After Visit Summaries and patient education materials.
• Support patient care coordination by assisting with appointment scheduling, referrals, ancillary testing, and follow-up communications.
• Resolve patient inquiries related to billing, medical records, appointments, and clinic procedures with a focus on outstanding customer service.
• Maintain patient confidentiality and ensure compliance with UCLA Health policies, procedures, and regulatory requirements.
• Perform administrative duties including document scanning, record management, mail distribution, fax processing, and maintaining an organized reception area.
• Collaborate with physicians, nurses, and clinic staff to ensure efficient patient flow, support clinic operations, and provide coverage during staffing needs.

Skills

Professional communication

Organization

Appointment scheduling

Customer service

Tools

Word

Excel

Email

CareConnect

Job description

UCLA Health seeks a Front Office Administrative Support professional to enhance patient experience in a pediatric outpatient setting. You will handle check-ins/outs, schedule appointments, verify demographics and insurance, and support clinicians in a fast-paced environment.

Responsibilities include coordinating communications, ensuring accurate records in CareConnect, collecting payments, and providing patient education materials while upholding confidentiality and UCLA Health policies.