Front Office Admin Support- Manhattan Beach Pediatrics

UCLA Health; Manhattan Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Manhattan Beach, CA is seeking a Front Office Administrative Support professional to enhance patient experience and clinic operations. Responsibilities include handling calls, scheduling, registration, insurance verification, and supporting physicians, nurses, and staff in a fast-paced pediatric outpatient setting.

The role emphasizes customer service, accurate electronic records, and collaboration with the clinical care team to maintain smooth flow from check-in to check-out.

Qualifications

• Experience communicating with physicians and staff in a high-volume clinic.
• Strong organizational skills with the ability to prioritize assignments.
• Experience facilitating appointment scheduling and coordination, including transportation where relevant.
• Knowledge of medical terminology and insurance basics is helpful.

Responsibilities

• Answer and manage incoming patient calls and schedule appointments.
• Verify patient demographics, insurance information, referrals, and authorizations.
• Register, check in, and check out patients; collect payments and provide summaries.
• Support care coordination with referrals, tests, and follow-up communications.
• Maintain patient confidentiality and comply with UCLA Health policies.
• Perform administrative duties like document scanning, mail, and reception duties.
• Collaborate with clinicians and staff to ensure smooth patient flow.

Skills

Professional communication

Organization skills

Appointment scheduling

Interpersonal skills

Education

High school diploma or equivalent

Tools

Word

Excel

Email

Job description

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Work Location: Manhattan Beach, CA, USA

Work Schedule

Monday- Friday, 8am-5pm

Posted Date

11/09/2026

Salary Range: $27.74 - 39.36 Hourly

Employment Type

Duration

Indefinite

Job #

33920

Primary Duties and Responsibilities

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Front Office Administrative Support professionals play a key role in ensuring a positive patient experience and efficient clinic operations by providing exceptional customer service, coordinating patient appointments, managing registration and insurance verification, and supporting physicians, nurses, and staff in a fast-paced pediatric outpatient setting. This position serves as a vital liaison between patients, families, and the clinical care team while maintaining smooth clinic flow from check-in through check-out.

Key Responsibilities:

• Answer and manage incoming patient calls, schedule new and follow-up appointments, and coordinate communication between patients and providers.
• Verify patient demographics, insurance information, referrals, and authorizations while maintaining accurate electronic medical records in CareConnect.
• Register, check in, and check out patients, collect payments, and provide After Visit Summaries and patient education materials.
• Support patient care coordination by assisting with appointment scheduling, referrals, ancillary testing, and follow-up communications.
• Resolve patient inquiries related to billing, medical records, appointments, and clinic procedures with a focus on outstanding customer service.
• Maintain patient confidentiality and ensure compliance with UCLA Health policies, procedures, and regulatory requirements.
• Perform administrative duties including document scanning, record management, mail distribution, fax processing, and maintaining an organized reception area.
• Collaborate with physicians, nurses, and clinic staff to ensure efficient patient flow, support clinic operations, and provide coverage during staffing needs.

$27.74-$39.36

Job Qualifications

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Required:

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.
• Excellent organizational skills and ability to prioritize assignments
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center

Preferred:

• Skill in using a PC with associated programs including Word, Excel, and Email
• Skill in demonstrating work experience with a database computer program
• Knowledge of major medical insurance plans and types of coverage provided
• Knowledge of medical terminology

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.