Front Office Admin Support- Manhattan Beach Pediatrics

University of California; Manhattan Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health seeks a Front Office Administrative Support professional to enhance patient experience in a pediatric outpatient setting. You will handle check-ins/outs, schedule appointments, verify demographics and insurance, and support clinicians in a fast-paced environment.

Responsibilities include coordinating communications, ensuring accurate records in CareConnect, collecting payments, and providing patient education materials while upholding confidentiality and UCLA Health policies.

Qualifications

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process.
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services.

Responsibilities

• Answer and manage incoming patient calls, schedule new and follow-up appointments, and coordinate communication between patients and providers.
• Verify patient demographics, insurance information, referrals, and authorizations while maintaining accurate electronic medical records.
• Register, check in, and check out patients, collect payments, and provide After Visit Summaries and patient education materials.
• Support patient care coordination by assisting with appointment scheduling, referrals, ancillary testing, and follow-up communications.
• Resolve patient inquiries related to billing, medical records, appointments, and clinic procedures with a focus on outstanding customer service.
• Maintain patient confidentiality and ensure compliance with UCLA Health policies, procedures, and regulatory requirements.
• Perform administrative duties including document scanning, record management, mail distribution, fax processing, and maintaining an organized reception area.
• Collaborate with physicians, nurses, and clinic staff to ensure efficient patient flow, support clinic operations, and provide coverage during staffing needs.

Skills

Professional communication

Organization

Appointment scheduling

Customer service

Tools

Word

Excel

Email

CareConnect

Job description

Description

Front Office Administrative Support professionals play a key role in ensuring a positive patient experience and efficient clinic operations by providing exceptional customer service, coordinating patient appointments, managing registration and insurance verification, and supporting physicians, nurses, and staff in a fast-paced pediatric outpatient setting. This position serves as a vital liaison between patients, families, and the clinical care team while maintaining smooth clinic flow from check-in through check-out.

Key Responsibilities:

• Answer and manage incoming patient calls, schedule new and follow-up appointments, and coordinate communication between patients and providers.
• Verify patient demographics, insurance information, referrals, and authorizations while maintaining accurate electronic medical records in CareConnect.
• Register, check in, and check out patients, collect payments, and provide After Visit Summaries and patient education materials.
• Support patient care coordination by assisting with appointment scheduling, referrals, ancillary testing, and follow-up communications.
• Resolve patient inquiries related to billing, medical records, appointments, and clinic procedures with a focus on outstanding customer service.
• Maintain patient confidentiality and ensure compliance with UCLA Health policies, procedures, and regulatory requirements.
• Perform administrative duties including document scanning, record management, mail distribution, fax processing, and maintaining an organized reception area.
• Collaborate with physicians, nurses, and clinic staff to ensure efficient patient flow, support clinic operations, and provide coverage during staffing needs.

$27.74-$39.36

Qualifications

Required:

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting.
• Excellent organizational skills and ability to prioritize assignments
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center

Preferred:

• Skill in using a PC with associated programs including Word, Excel, and Email
• Skill in demonstrating work experience with a database computer program
• Knowledge of major medical insurance plans and types of coverage provided
• Knowledge of medical terminology