Patient Experience Front Desk Coordinator

Diamond Physical Therapy; Algonquin (IL); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Diamond Physical Therapy is seeking a Front Office Coordinator to greet patients and manage daily clinic operations at our Algonquin, IL outpatient PT clinics. You will verify insurance, collect payments, maintain HIPAA-compliant records, and support scheduling with a patient-first approach.

The ideal candidate is highly organized, tech-savvy, and communicates clearly with patients and staff. Join a friendly, professional team dedicated to delivering excellent service and real results for Real

Qualifikationen

• 1 year of experience in a medical office, outpatient therapy practice or other healthcare setting is required.
• Experience with insurance verification, scheduling, and collecting patient payments is highly preferred.
• Strong computer skills are necessary.
• Familiarity with electronic medical records (EMR) and practice management software is preferred.
• Excellent communication, organization, and problem-solving abilities.
• Detail-oriented, proactive, and adaptable.
• Professional and positive demeanor.

Aufgaben

• Support Financial & Insurance Processes: Verify insurance information and obtain required documentation; Collect patient co-pays, deductibles, balances, and other financial responsibilities; Explain patient financial obligations clearly and courteously; Ensure accurate documentation of insurance and patient demographic information.
• Support Daily Clinic Operations: Maintain accurate patient records with HIPAA compliance; Complete front office administrative tasks including scanning, filing, faxing, and managing incoming communications; Monitor waiting areas and front desk workflow to ensure an organized, welcoming environment; Collaborate with clinical staff and Front Office Manager to support efficient daily operations; Assist with special projects and additional administrative responsibilities; Communicate scheduling changes and patient concerns promptly; Contribute to a positive team culture focused on service and improvement.

Kenntnisse

Communication

Organization

Detail-oriented

Customer service

Team player

Tech-savvy

Problem-solving

Tools

EMR familiarity

Practice management software

Jobbeschreibung

Diamond Physical Therapy is seeking a Front Office Coordinator to greet patients and manage daily clinic operations at our Algonquin, IL outpatient PT clinics. You will verify insurance, collect payments, maintain HIPAA-compliant records, and support scheduling with a patient-first approach.

The ideal candidate is highly organized, tech-savvy, and communicates clearly with patients and staff. Join a friendly, professional team dedicated to delivering excellent service and real results for Real