Front Office Coordinator

Apogeebehavioralmedicine; Mount Airy (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Mount Airy is seeking a reliable Front Office Coordinator to manage patient interactions and support clinicians. The candidate will be responsible for patient check-ins, answering questions about insurance, and maintaining office organization. Ideal applicants should have 2+ years of front desk experience, possess strong communication skills, and be detail-oriented. This role offers an opportunity to be part of a dynamic health service team.

Qualifications

• 2+ years of experience in a front desk setting.
• Prior knowledge of OSHA/HIPAA requirements is preferred.
• Previous experience with EMR/EHR.

Responsibilities

• Greeting and checking in/out patients in a courteous manner.
• Providing patients with initial intake paperwork and evaluating paperwork after completion.
• Ordering and organizing supplies.
• Answering calls and messages.

Skills

Detail-oriented

Multitasking

Strong communication skills

Team player

Education

High School Diploma or equivalent

Job description

We are seeking a reliable and motivated Front Office Coordinator. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.

Responsibilities

• Greeting and checking in/out patients in a courteous manner, including going over explanation of benefits and collection of co-payments, deductibles, co-ins, balances etc.
• Providing patients with initial intake paperwork and evaluating paperwork after completion
• Ordering and organizing supplies
• Working with building management to coordinate facilities
• Accepting furniture and other office deliveries; sometimes building small furniture
• Coordinating with set-up and implementation of janitorial staff
• Helping to coordinate IT setup and maintenance while working with our IT vendors
• Answering calls
• Scheduling and rescheduling appointments
• Answering emails and patient messages via Patient Portal
• Maintaining office upkeep and making sure common space is clean and clutter free
• Handling office mail
• Managing electronic patient forms

Qualifications

• High School Diploma or equivalent
• 2+ years of experience in a front desk setting
• Possess prior knowledge of OSHA/HIPAA requirements is preferred
• Previous experience with EMR/EHR
• Ability to work independently and as a team member
• Strong communication skills, both written and verbal
• Ability to multi-task
• Qualified candidates must be legally authorized to be employed in the United States