Front Office Coordinator*

Judy Madrigal; Novato (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Judy Madrigal is seeking a Front Office Coordinator to manage the reception area and direct calls to the appropriate personnel. The ideal candidate will have strong customer service and computer skills and be able to multi-task in a fast-paced environment.

Responsibilities include greeting patients, answering phones, checking in/out, updating records, data entry, and maintaining schedules. Prior work in a medical front office and familiarity with medical terminology are preferred.

Qualifications

• One year of work experience in a medical front office preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Greet patients and visitors promptly and courteously.
• Answer phones, take messages, and direct calls to appropriate areas.
• Check patients in and out; verify and update information in medical records.
• Data entry, mail handling, and scanning.
• File charts, coordinate lab work and pre-authorizations.
• Maintain appointment schedule per office policies.
• Keep lobby and work area neat and organized.

Skills

Customer service

Verbal communication

Written communication

Data entry

Computer skills

Prioritization

Detail orientation

Education

High school diploma or equivalent

Tools

Medical software

Job description

Front Office Coordinators are responsible for managing the reception area and directing calls to appropriate persons. Applicants should have excellent written and verbal communication skills, be able to multi-task, and be detail-oriented. Working in the front office means constant interactions and interruptions, so applicants must demonstrate the ability to prioritize changing situations in a calm and professional manner. This is a great opportunity for professionals with excellent customer service and computer skills. We want you if you are a warm and energetic person who will make our patients feel welcome.

Responsibilities

Job responsibilities include, but are not limited to, the following:

• Greeting patients and visitors in a prompt, courteous, and helpful manner
• Answering telephones, taking messages, and directing calls to appropriate areas
• Checking patients in and out; verifying and updating necessary information in medical records
• Data entry, managing mail, and scanning
• Filing charts, coordinating lab work, physician’s report, and pre-authorizations
• Maintaining appointment schedule by following office-scheduling policies
• Maintaining a neat and orderly work area and lobby

Experience

• One year work experience in a medical front office preferred
• Knowledge of medical terminology is a plus